Account Deletion | Field Ops Management

Who Can Request Deletion

Account deletion is available to Account Holders (company administrators who originally registered the company account). If you are an employee or team member, please contact your company administrator to have your individual data removed, or contact us with your request.

How to Request Account Deletion

To request deletion of your company account and all associated data, you can:

Email us at support@fieldopsmanagement.com with the subject line "Account Deletion Request" from the email address associated with your account.
Include your company name and the email address used to register the account.

We will confirm your identity and send a confirmation email before processing the deletion.

What Gets Deleted

When your account is deleted, the following data will be permanently removed:

Company profile and settings
All employee accounts and profiles
Time clock records and timecards
Daily plans and route history
Job stop records and task completions
Crew assignments and vehicle records
Photos and documents uploaded to the Service
Messages and communications
Client records and service locations
Invoices and billing history
GPS location data
Notes and audit logs

What May Be Retained

Certain data may be retained as required by law or legitimate business purposes:

Payroll records: We may retain payroll-related records for up to 7 years as required by federal and state tax and labor regulations.
Payment transaction records: Stripe payment records may be retained as required for financial compliance and dispute resolution.
Legal obligations: Data subject to a legal hold, ongoing investigation, or regulatory requirement will be retained until the obligation is fulfilled.

Deletion Timeline

Phase	Timeframe	Details
Confirmation	Within 2 business days	We confirm your request and verify your identity.
Data Export Window	30 days from confirmation	Your account remains active so you can export data (payroll CSVs, reports, etc.).
Permanent Deletion	Within 90 days of confirmation	All data is permanently deleted from our servers and backups, except where retention is legally required.

Before You Delete

We recommend the following before requesting deletion:

Export your data: Use the export features in the web dashboard (Payroll → Export, Clients → Export) to download records you want to keep.
Cancel your subscription: Go to Settings → Billing to cancel your active subscription first to avoid further charges.
Notify your team: Let your employees know they will lose access to the mobile app and their accounts.
Disconnect integrations: If you have connected QuickBooks Online or other integrations, disconnect them from the Settings page.

Employee Data Requests

If you are an employee or team member (not the company admin) and want your personal data deleted:

First, contact your employer (company administrator) — they control your account data.
If your employer is unresponsive, you can contact us directly at support@fieldopsmanagement.com and we will work with both parties to address your request.
Under the California Consumer Privacy Act (CCPA), California residents have additional rights described in our Privacy Policy.

Cancellation vs. Deletion

Cancellation stops your subscription and billing, but your data is retained for 30 days in case you want to reactivate. Deletion permanently removes your account and all data. If you just want to stop paying, cancel your subscription instead.

Questions?

If you have questions about the deletion process, contact us at support@fieldopsmanagement.com.

For more information about how we handle your data, see our Privacy Policy and Terms of Service.