1. Acceptance of Terms
By accessing or using the Field Ops Management platform, including fieldopsmanagement.com, the web dashboard, and the Field Ops mobile application for iOS and Android (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
These Terms constitute a legally binding agreement between you (or the company, organization, or entity you represent) and Hamilton Digital Solutions, doing business as Field Ops Management ("we," "us," or "our").
If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
2. Description of Service
Field Ops Management provides a cloud-based field service operations platform that includes:
- Employee time tracking with GPS location verification
- Daily route and job stop planning
- Task management with checklists
- Crew management and assignment
- In-app crew communication and messaging
- Job site photo documentation
- Timecard generation and payroll report exports
- Client management and invoicing
- Client portal for invoice viewing and payment
- GPS tracking and geofence verification
- QuickBooks Online integration
- Exception monitoring and operational analytics
We may add, modify, or remove features at any time. We will provide reasonable notice for material changes that affect your use of the Service.
3. Account Registration
To use the Service, you must create an account and provide accurate, current, and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account, including actions taken by employees and team members you add
- Ensuring that all users added to your account comply with these Terms
- Notifying us immediately of any unauthorized use of your account at support@fieldopsmanagement.com
- Keeping your account information up to date
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of the entity you represent. The Service is designed for business use and is not intended for personal or consumer use.
4. Subscriptions and Payment
4.1 Plans and Billing
Access to the Service requires a paid subscription. Subscription plans, pricing, and included features are described on our website. All prices are in US dollars. Plans limit the number of users and crews; all features are available on all paid plans.
4.2 Free Trials
We may offer a free trial period. At the end of the trial, you must select a paid plan to continue using the Service. You will not be charged during the trial period. We will notify you before the trial ends.
4.3 Payment Terms
- Payments are processed through Stripe and are due at the beginning of each billing cycle (monthly or yearly)
- All fees are non-refundable except as required by applicable law or as described in Section 4.5
- We reserve the right to change pricing with 30 days' advance written notice
- Price changes will take effect at the start of your next billing cycle after the notice period
- Failure to pay may result in suspension or termination of your account after a 7-day grace period and written notice
4.4 Cancellation
You may cancel your subscription at any time through the Service's billing settings or by contacting support. Upon cancellation:
- Your account will remain active until the end of the current billing period
- After that, your access to paid features will be suspended
- You will have 30 days after suspension to export your data
- No partial refunds are provided for unused portions of a billing period
4.5 Refund Policy
If you are unsatisfied with the Service within the first 14 days of your initial paid subscription, you may request a full refund by contacting support@fieldopsmanagement.com. After 14 days, fees are non-refundable except as required by law.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law
- Upload malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to our systems, other users' accounts, or data
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
- Use the Service to harass, abuse, threaten, or harm others
- Resell, sublicense, or redistribute the Service without our prior written consent
- Use automated tools (bots, scrapers, crawlers) to extract data from the Service
- Interfere with or disrupt the integrity, performance, or availability of the Service
- Use the Service to store or transmit content that infringes any third-party intellectual property rights
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity
- Circumvent any access controls, rate limits, or security features of the Service
We reserve the right to suspend or terminate accounts that violate these restrictions, with or without notice depending on the severity of the violation.
6. Data Ownership
6.1 Your Data
You retain all rights to the data you and your employees enter into the Service ("Your Data"), including employee records, timecards, photos, messages, client information, and invoices. We do not claim ownership of Your Data.
6.2 License to Us
You grant us a limited, non-exclusive, royalty-free license to use, store, process, and transmit Your Data solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete Your Data or when your account is terminated.
6.3 Data Export
You may export Your Data at any time through the export features provided in the Service (including payroll CSV, QuickBooks IIF/CSV formats). Upon account termination or deletion, you will have 30 days to export Your Data before it is permanently deleted.
6.4 Aggregated & Anonymous Data
We may create aggregated, anonymized, or de-identified data derived from Your Data that cannot reasonably be used to identify you or your employees. We may use such data for analytics, benchmarking, and improving the Service.
7. Employer Responsibilities
If you use the Service to manage employees, you acknowledge and agree that:
- You are the employer and data controller of your employees' data
- You are responsible for informing employees about the Service's data collection practices, including GPS tracking, time tracking, and photo requirements
- You are responsible for obtaining any consent required by applicable employment, labor, and privacy laws in your jurisdiction before enabling GPS tracking and related features
- You will comply with all applicable wage and hour laws, labor regulations, and employment laws when using the Service's time tracking and payroll features
- The Service provides tools for workforce management, but you are solely responsible for employment decisions made using data from the Service
- You will provide your employees with access to our Privacy Policy
8. Intellectual Property
The Service, including but not limited to its design, user interface, code, features, logos, trade names, documentation, and all related intellectual property, is owned by Hamilton Digital Solutions and protected by copyright, trademark, and other intellectual property laws.
These Terms do not grant you any rights to our trademarks, service marks, branding, or proprietary technology beyond the limited right to use the Service as permitted by these Terms.
"Field Ops" and "Field Ops Management" are trademarks of Hamilton Digital Solutions. You may not use our trademarks without prior written permission.
9. Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the practices described in the Privacy Policy.
10. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted, error-free, or uninterrupted access to the Service. The Service may be temporarily unavailable due to:
- Scheduled maintenance (we will provide advance notice when practicable)
- Unscheduled maintenance or emergency fixes
- Factors beyond our reasonable control (force majeure events, third-party service outages, etc.)
We do not provide a formal uptime SLA at this time. We will make commercially reasonable efforts to minimize downtime and will communicate about significant outages through email or the Service dashboard.
11. Third-Party Services
The Service integrates with third-party services including Stripe (payments), QuickBooks Online (accounting), and Google Maps (mapping). Your use of these integrations is subject to the respective third party's terms of service and privacy policy. We are not responsible for the availability, accuracy, or conduct of third-party services.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
- WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED
- WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR REVENUE
- OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM
- WE ARE NOT RESPONSIBLE FOR ANY EMPLOYMENT DECISIONS, WAGE CALCULATIONS, TAX FILINGS, OR COMPLIANCE DETERMINATIONS MADE USING DATA FROM THE SERVICE. THE SERVICE IS A TOOL; YOU ARE RESPONSIBLE FOR VERIFYING ACCURACY AND COMPLIANCE
13. Indemnification
You agree to indemnify, defend, and hold harmless Hamilton Digital Solutions, its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
- Your use of the Service
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Your failure to obtain required employee consent for GPS tracking or data collection
- Any claim by a third party (including your employees, clients, or contractors) related to your use of the Service
- Your Data or content you upload to the Service
14. Account Deletion
Account Holders (company administrators) may request account deletion through our Account Deletion page or by contacting support@fieldopsmanagement.com. Upon receiving a deletion request:
- We will confirm the request via email to the account's registered email address
- You will have 30 days to export any data you wish to keep
- After 30 days, all company data (employees, timecards, plans, photos, messages, invoices, clients) will be permanently deleted
- Certain data may be retained as required by law (see our Privacy Policy for details)
- Deletion is irreversible and cannot be undone
15. Termination
We may suspend or terminate your account if:
- You violate these Terms or our Acceptable Use policy
- Your payment is overdue for more than 7 days after written notice
- We are required to do so by law
- Your conduct creates legal liability or risk for us, other users, or third parties
Upon termination:
- Your right to use the Service will cease immediately (or at the end of the current billing period, if terminated for non-payment)
- You will have 30 days to export Your Data unless termination is due to illegal activity or a court order
- Outstanding payment obligations survive termination
- Sections 6, 8, 12, 13, 16, and 17 of these Terms survive termination
16. Dispute Resolution
16.1 Informal Resolution
Before filing any formal dispute, you agree to contact us at support@fieldopsmanagement.com and attempt to resolve the issue informally for at least 30 days.
16.2 Binding Arbitration
If informal resolution fails, any disputes arising from these Terms or the Service will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in California. Each party will bear its own costs, and the arbitrator's decision will be final and binding.
16.3 Class Action Waiver
YOU AGREE THAT ANY DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable, this entire arbitration provision will be void.
16.4 Exceptions
Either party may bring claims in small claims court if eligible. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent infringement of intellectual property rights.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law provisions. To the extent litigation is permitted under these Terms, the exclusive jurisdiction will be the state and federal courts located in California.
18. General Provisions
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
- Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
- Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Force Majeure: We are not liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, war, terrorism, riots, government actions, internet outages, or power failures.
- Notices: Notices to you will be sent to the email address associated with your account. Notices to us should be sent to support@fieldopsmanagement.com.
19. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email and/or through a notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not agree with the changes, you may cancel your subscription and delete your account before the changes take effect.
20. Contact Us
If you have questions about these Terms, please contact us: